ROYCE GLOBAL, a system that greatly reduces your costs and allows for system enhancement as your business grows and changes.

Thank you for visiting ROYCE GLOBAL, your premier resource for small office telephony and computing solutions. We offer affordable yet powerful telephony system to every business. Our products are highly versatile and efficient to meet every office environment and we are proud of our reputation and are keen to offer more. Please do send in your enquiry to sales@royceglobal.com or visit www.royceglobal.com

 What Is PBX Phone System ?

If the telephone system in your organization is based on a legacy PBX (Private Branch Exchange) that uses old style telephone lines then Royce Global can offer a range of affordable products that will enhance your corporate telephony infrastructure while dramatically reducing overall capital and operating costs.

Here are few of the many benefits of migrating to Royce IP PBX Phone System :

Operating Cost Reductions.

Call charges are drastically reduced for IP based traffic to and from remote offices. RG PBX System will use a reliable VoIP connection if it is available or it will fall back to a PSTN connection.

A major operating cost of legacy telephony systems is the required intervention by managers or technicians when staff moves around the organization. In a RG PBX System network each user is immediately recognized by handset or log on.

Minimum Investment Risk.

Minimum investment is required to get started since the RG PBX System (VoIP) technology is embedded in your existing corporate data network. Your company can invest in a Royce Server and just a few SIP handsets to begin with. Subsequent telephony system expansion is as simple as plugging extra handsets into your existing LAN connections.

Installation Cost Reductions.

Our Royce models are among the cheapest on the market and hardware installation is so simple that there is no need to employ technicians or specialists. Software configuration is done via your corporate intranet and this is also a simple procedure that is provided by us so you can save on the need to employ specialist staff. All of this equates to significantly reduced installation, upgrade and operating costs compared to legacy PSTN-based PBXs.

Improved Employee Productivity and Control of Telephony Traffic.

The wealth of enhanced telephony user features that arrive with Royce will increase employee productivity while the superb array of built-in call recording and archiving features will facilitate control of telephony traffic.

Flexibility and Upgradeability.

To upgrade legacy PBXs a technician would need to physically visit the site and make wiring changes or even replace the unit. Royce’s is software based and so upgrades can be performed remotely via the internet.

Some Unique Features of Royce PBX System :

       Basic Features

       ===========

       Caller ID

       Call Waiting

       Call Transfer

       Call Forwarding

       Three-way Calling

       Call Parking

       Music on Hold

       Office Directory

       Message Waiting / Stutter Tone

       MeetMe Conferencing

       Premium Features

       =============

       Call Recording

       Web Voicemail

       2 Call Queues with maximum of 15 Agents

       IVR / Auto-Attendant

       Voice prompts are not provided with your configuration package but may

       be purchased separately.

       ****Multiple VoIP and PSTN backups for bullet-proof reliability.

       Highly scalable: 2 FXO, 4 FXO, Single or Quad T1/E1 units are available.

       Secure and easy to use Firewall/NAT bypass.

       Uses SIP phones/adaptors with automatic detection and configuration.

Other Features of Royce:

       Voice/Data logging.

       Caller ID with call annotation to detect incoming and outgoing numbers.

       All incoming and outgoing calls are logged.

       Long distance routing through VoIP providers or SBO Providers.

       VoIP-VoIP and VoIP-PSTN backup.

       Royce is not tied to a specific VoIP provider or existing network hardware.

       Configuration Backup/Restore on/from CD or DVD media.

       Users interface in English and Chinese.

Some Further Details:

Call Cost Reduction with no Sacrifice of Reliability.

Royce’s PBX System lowers the cost of your long-distance calls by automatically routing each call through the cheapest available VoIP long-distance or SBO provider. This is achieved with maximum reliability through a fail-safe sequential selection of:

1.       Your preferred VoIP connection.

2.       Any number of backup VoIP connections.

3.       If no VoIP connections are available then a backup PSTN connection is selected to guarantee that your call goes through.

       Automatic Recording of all Incoming and Outgoing Calls.

Royce’s PBX System is uniquely designed to provide non-intrusive recording of all phone calls in both directions. An option is available to record each party in a separate audio channel. If this option is enabled the remote party will be recorded in the left channel of an audio file while the local party will be recorded in the right channel of the same file.

Royce’s PBX System can be configured to notify either party that the call is being recorded. It can be configured to play a call recording notification automatically. Several standard call recording prompts are available.  To ensure the highest level of customer service, this call may be monitored and recorded.